Chiu Chen

Taipei, Taiwan

• Defined and executed the technical roadmap for Python-based automation frameworks, standardizing tooling across the platform and cutting validation cycles from 8 hours to 2 hours (–75%).
• Served as Lead Technical Consultant for global strategic partners, driving cross-functional triage and root-cause analysis to resolve complex system integration issues.
• Managed external development partners and vendors: set technical direction, reviewed deliverables, and enforced alignment with platform standards.
• Accelerated partner onboarding by designing technical documentation and enablement training, significantly reducing time-to-adoption for new platform integrations.

• Designed and deployed an AI-powered Slack chatbot (AWS Lex + Lambda) that automated responses to common engineering queries, cutting manual support overhead for hundreds of engineers.
• Led a full refactor of legacy test frameworks, achieving a 75% reduction in test execution time and materially improving staging-environment stability.
• Built automated developer-environment provisioning, cutting setup time from 3+ days to 1.5 days and accelerating engineer onboarding.

• Architected and maintained end-to-end CI/CD pipelines (Jenkins, GitHub, Docker) for continuous software validation across Windows Server, RHEL, SLES, and ESXi.
• Led validation strategy for server firmware (BMC, UEFI, NIC), defining stress and corner-case test plans with Hardware R&D and QA.
• Authored automated CLI test suites (Python, Robot Framework, PowerShell), cutting manual testing time by 50% and accelerating the release cycle.
• Engineered C++ configuration utilities on Linux for NIC features including SR-IOV, VLAN, FCoE, iSCSI, and RoCE.

FlyAway github.com/wen-chiu/flyaway ↗

• Solo-built an end-to-end flight-price monitoring service: dual-backend scraping engine (Protobuf API + Playwright browser fallback), REST-style query layer, SQLite persistence, automated scheduler, and CLI reporting across 80+ configurable destinations.
• Developed the entire system through an LLM-assisted workflow (Claude, OpenAI Codex), applying AI tooling to accelerate architecture and implementation decisions.
• Designed a Taiwan public-holiday optimizer that surfaces travel windows maximizing vacation days per day of leave taken.

Global Business Program: University of Victoria (Canada) & Johannes Kepler University Linz (Austria), 2012–2013